FAQ

I registered but still can't log on. What should I do?

To complete your registration, you must click the link in the validation email we send to you. If you didn't receive the email, check your junk email folder to ensure your email program didn't flag it by mistake.

Why isn't my neighborhood available on Blockside?

Blockside is still in beta and right now we're focusing on neighborhoods in the Austin, TX area. Once our beta period is completed we'll be adding neighborhoods in other cities.

I signed up to receive the daily neighborhood crime report but I don't always receive emails each day. Why not?

Crime report emails are sent only if new crimes are reported since your last email.

How close to my address must a crime have occurred for you to include it in your crime report email?

1 mile

How accurately does the map reflect where a crime was reported to have taken place?

The exact address of a crime isn't available to us; only the block on which the crime occured is available. Therefore, the map is usually accurate to within 1 block of where the crime occured.